PATIENT PORTAL

Welcome to the Patient Portal for Mountain Family Health Centers' patients.

Mountain Family’s Patient Portal  allows you to communicate easily, safely and securely over your computer or mobile device. It is a valuable tool to provide you with the best medical care and to take an active role in your health care.

You can access these services via the Patient Portal:

  1. Access your medical record
  2. Request and view your appointment & appointment record
  3. View lab results
  4. Communicate with your provider and care team

Enroll in the Patient Portal by taking the following steps:

  1. Call or stop by Mountain Family Health Centers and request a token.
  2. Download the portal app by going to your app store on your phone. Or log onto Nextmd.com
  3. Click on I AM NEW HERE and enter your name as it appears on your MFHC chart, date of birth, token, and email.
  4. Create a User Name, Password and Security Questions
  5. It will then ask you to Log In. When you log in for your first time, you will need to click on My Chart – Request My Health Record.  This will populate your health information and will take 2 mins to 24 hours.  You will receive notification in your email.

Here are a few more things you should know:

What if the information (office visit, med list, labs) in my Patient Portal is not current?

Click on My Chart – Request My Health Record. This will take a few minutes and you will receive an email that it has been updated.  Log back into your portal.

Can I have one Patient Portal account for my whole family?

Yes. You can add family members that you manage and when you log into your Patient Portal, you will then choose which family member that you are inquiring on.

I locked myself out of my Patient Portal, what do I do?

  1. Click on forgot my User Name/Password and it will walk you through resetting it
  2. Call Mountain Family Health Centers at 970-945-2840 Option 1 or Option 3 and we will unlock it for you.

How will Mountain Family respond to my Patient Portal messages?

We will reply via the portal to communicate if you initiated the contact through the portal.

Do messages sent through the Patient Portal become part of my medical record?

Yes, all messages sent to you, or by you, become part of your legal medical record.

Can I ask emergency related questions via the Patient Portal?

No. If you are experiencing a health care emergency call 911 or visit the nearest emergency room.

I think that my Patient Portal account has been accessed by an authorized user, what should I do?

Call, or come by, Mountain Family Health Centers immediately. We will then disable your portal and set you up with a new user name and password.

Download the NextGen Patient Portal for your mobile device.

OUR MISSION

To provide high quality, integrated primary medical, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.


970-945-2840
contact@mountainfamily.org
1905 Blake Avenue, Suite 101
Glenwood Springs, CO 81601