Patient Rights


Mountain Family Health Centers adopts and affirms as organizational policy the following Rights and Responsibilities of patients who receive care at any of our health centers. This affords you the right to:

  • Considerate and respectful treatment, without discrimination
  • Privacy and personal dignity
  • Know the names of the MFHC staff caring for you
  • Receive information about, and consent to, care recommended by your primary care provider
  • Tell your health care providers in advance about the care you do or do not want to receive, and to have your wishes respected
  • Refuse any/all treatment and to be informed of the medical or other consequences of your actions
  • Confidentiality of all information in your medical record, except as otherwise provided by law or third party payment contract, and as outlined in the Health Insurance Portability Assurance Act (HIPAA)
  • Feel safe and free from harassment or discrimination
  • Pain assessment and management
  • Review your bill
  • Upon request, review your medical record with your primary care provider and receive a copy of your medical record
  • Take part in decisions involving your healthcare
  • Change your primary care provider if other qualified providers are available
  • Express your concerns, complaints or grievances
  • Be provided with appropriate education or training about your health and healthcare needs
  • Seek a second opinion and obtain a referral to a specialist when your needs are outside our scope of services