This month’s award goes to Veronica (Roni) Morales
“Roni has shown extraordinary resiliency in a time where things are changing rapidly in Care Coordination and all of our clinics. She is working tirelessly as the default go to leader for the day to day tasks of the Care Coordination Team (CCT). She didn’t hesitate to asses the complex problems that have been ongoing with workflows, contracts with outside companies, and integrations with clinical teams, but instead has leaned in to figure out what improvements we can make as Care Coordination turns the page into a new era. I appreciate her diligence and communication, and am grateful for her friendship in such a potentially nerve-wracking time. Thank you for all you do Roni!” – Dr. Anneliese Heckert
“I believe that Roni is the most deserving person for this award. Roni is very hard working and is an extremely dedicated supervisor. Roni always goes above and beyond for patients, co-workers and loved ones, even with nothing in return. Since joining MF, Roni has been nothing but supportive and an amazing leader. Roni does not shy away from advocating for what is right and what is moral. Roni always speaks up and speaks her mind, and this trait is what makes her such a unique supervisor and person. She always comes to work with a positive attitude and good vibes! I have learned so much from Roni in just a few months and her leadership makes for a great, happy work environment. I could not have asked for a better supervisor.” -Melisa Sanchez
My passion for medicine started when I was a child. I come from a long line of family physicians. I completed my training in Pediatrics and Neonatology at the La Fe University Hospital in Valencia, Spain, where I worked as an attending Neonatology Physician for two years. After completing Pediatric Residency in Florida and Colorado, I provided pediatric care at Denver Health from 2010 until I joined Mountain Family Health Centers in January 2020. I have a special passion for newborns, which is why I started an Outpatient Lactation program at Denver Health that is currently expanding to other clinics within their network.
I was delighted to join Mountain Family Health Centers earlier this year and to provide pediatric care at the Glenwood Springs clinic. As a pediatrician bi-lingual in both English and Spanish, I treat newborns from birth to age 18.
One of the most unique items that I appreciate about Mountain Family is the population that we serve. I love helping underserved populations and low-income people, giving them the treatment that they deserve without regard to ability to pay. With my background, I understand both the American and Hispanic cultures, which helps me develop meaningful relationships with parents and children.
It’s all about generating trust and creating ongoing relationships. First, I like to connect with the children and comfort them while at the same time reassuring the parents. These connections build the basis for taking good care of the children and promoting health.
During this time with the COVID-19 pandemic, I am taking care of children both via telehealth and in the clinic. Recently, I treated Nicolas, age 7, who had hives, which I observed remotely via telehealth on a video-screen. Seeing how the patient looked gives so much information. As it was a telehealth visit, I first interacted with his mother. Then, I directed my questions to Nicolas. I suspected the hives were related to COVID-19, but the patient could not be tested to verify that. I decided to schedule a visit with them face-to-face in the Glenwood Springs clinic. With close follow up and treatment, the patient’s hives have now gone away.
I encourage our communities to continue receiving vaccinations and well-baby or well-child physicals at Mountain Family. We have appropriate protective gear and always ensure that our patients have masks. As we safely re-open our clinics, we welcome your children and you. As you know, it’s “Our Family, Taking Care of Yours.”
If you wish to schedule an appointment for your child, please call 970-945-2840.
To make a gift to help support pediatrics and integrated medical, behavioral, and dental care, please click here. Thank you for your consideration and support of healthy families.
Mountain Family Health Centers wishes to celebrate our federal, state, and local partners along with generous individuals who have made gifts during this exceptional time with the COVID-19 pandemic.
Every gift has made a difference. Grants and donations are helping Mountain Family address a variety of evolving needs related to COVID-19, from acquiring more Personal Protective Equipment to increasing our medical and mental health telehealth visits, to increasing our pro-active outreach to our patients by telephone and in our clinics.
We are deeply grateful to have received funding from a variety of sources. The SBA Paycheck Protection Program and the CARES Act stimulus package have made a vital impact on our ability to continue serving 21,000 patients. We salute two funds and philanthropists from the Aspen Community Foundation that have made significant grants, including the 2020 Rescue Fund and the Marx Family Advised Fund. We have received a gift from the City of Glenwood Springs to support a new School-Based Health Center which will open in Glenwood Springs this coming fall. Generous grants have been made by The Colorado Health Foundation Relief Fund, Caring for Colorado, the Colorado COVID Relief Fund, the United Health Foundation, and the El Pomar Foundation. We are also deeply grateful to the numerous individuals, families, and patients who responded to our online appeal featuring MFHC Family Nurse Practitioner Jenny Lang and one of her patients.
Investing in Mountain Family through a gift goes a long way to help us care for over 21,000 patients in Pitkin, Eagle, and Garfield counties. Join many who have made a significant difference for us especially during this pandemic by making a gift here.
The health of our communities and taking care of all patients, regardless of ability to pay, is our number one priority. We are so thankful for your support and generosity.
When I was first inspired to become a dentist in high school, I never imagined that I would be doing tele-dentistry during a time of a pandemic. Now leading our dental team at Mountain Family Health Centers, I have had first-hand experience in this new way to deliver care to our patients.
After completing dental school at Virginia Commonwealth University, I moved to Colorado to work for Mountain Family and care for underserved populations. To protect our staff and patients, during the COVID-19 outbreak we have shifted our care to tele-dentistry while still treating urgent and emergency cases in our Rifle and Edwards clinics.
Recently, our dental team was able to take care of Jose both through tele-dentistry and an in-person visit. I consulted with Jose, age 30, in the comfort of his own home via video-chat. It was nice to evaluate him at home according to his schedule. He was able to show me the spontaneous bleeding in his gums. At that point I knew I had to refer him to our clinic in Rifle where Estela Lujan-Ortiz, one of our hygienists, helped him.
Our team, including four dentists and five hygienists, stands by ready to assist you. To make a tele-dentistry appointment or to receive urgent care, please call Mountain Family at 970-945-2840.
We look forward to best serve you and hope to return to normal operations soon. Looking ahead, we are enthusiastic to open school-based dentistry centers in Basalt, Carbondale, and Glenwood Springs in the fall of 2020.
If you wish to make a gift to support our work, please click here.
Working together, we will get through this time and bring healthy smiles back to our patients’ faces.
Our communities on the Western Slope need us more than ever, and we are on the front lines. We are in this together, and Mountain Family is here to help.
After studying at the University of Pennsylvania to become a certified nurse midwife and at the University of Colorado to become a family nurse practitioner, I never thought that I would face a pandemic like COVID-19. Having worked at Mountain Family Health Centers for the last 20 years, I have witnessed first-hand the dedication of our staff to our mission and now to the battle against the coronavirus.
We provide high quality, integrated primary medical, behavioral and dental health care, with special consideration for the medically underserved, regardless of ability to pay. Serving over 21,000 patients in Pitkin, Garfield, and Eagle counties, recently, for the safety of our patients and our staff, we have transitioned to telehealth.
Through telehealth, we can continue to provide primary health care services in a manner that reduces the risk of transmission of COVID-19. This allows a patient to see and speak with a provider – a physician, a physician assistant, or a nurse practitioner – from the comfort and safety of home. To make a telehealth appointment with your medical, behavioral health, or dental provider, call Mountain Family at 970-945-2840.
And, to help us protect as many people as possible from acquiring COVID-19 and assist those recovering from the coronavirus, will you please make a gift today?
Every gift helps. Your donation will help Mountain Family address a variety of evolving needs related to COVID-19, from acquiring more Personal Protective Equipment to increasing our medical and mental health telemedicine visits, to increasing our pro-active outreach to our patients by telephone.
With telehealth, patients can speak with medical or mental health providers via video chat and/or telephone. We are assessing upper respiratory symptoms for the coronavirus either over the phone or video and referring patients if needed to one of the respiratory clinics for testing. For select patients, we are also conducting drive-up primary care curbside visits at our clinics in Basalt, Glenwood Springs, Rifle, and Edwards where patients are treated in cars or in a tent.
After screening for upper respiratory symptoms, we have the potential to bring patients into the clinic. That way we can provide necessary primary care services such as a well child check under the age of 2 for vaccinations. We want to make the clinics a safe place for patients and reduce the risk of transmission.
I wanted to share a moving story about one of my recent telemedicine visits. David, a Roaring Fork resident who is age 38, is living at home with his parents who are both positive for COVID-19. When I visited with him and his mom on the video screen, I was able to assess that David was improving. I encouraged David to eat and to drink to recover from the coronavirus that he likely has. David, for the first time in days ate a sandwich, drank some fluids, and smiled. After my words to him, his mom said he had not smiled for days! The beauty of this visit is in my heart, seeing David take the first steps to recovery.
Together, we will get through this extraordinary time and fortify our communities, one patient at a time. Thank you for our partnership and your generosity.
The Department of Insurance approved an emergency Special Enrollment period thru Friday, April 30th, to help as many people as possible protect their health and safety during the COVID-19 outbreak. What does this mean? This means that individuals who are currently uninsured, lost their insurance or will lose their insurance can apply for assistance through Connect for Health Colorado. Mountain Family Health Center’s Enrollment team is ready to help with the enrollment process.
Estimados pacientes y socios de Mountain Family Health
Estamos dedicados a brindar el mejor y más efectivo tratamiento
a nuestros 21,000 pacientes en los condados de Garfield, Eagle y Pitkin.
Siguiendo nuestra misión, brindamos sistemas integrados de atención médica, salud
mental y salud dental de alta calidad en las comunidades a las que servimos,
con consideración especial para los que no cuentan con los servicios médicos y
sin seguro medico, independientemente de su capacidad de pago.
En luz de la rápida evolución de la pandemia de COVID-19,
queremos informarles que estamos aquí para ayudarlo. A partir del jueves 19 de
marzo, puede acceder a su proveedor médico o proveedor de salud mental de
Mountain Family a través de video chat y / o consultas telefónicas. Este nuevo
modo de atención se llama “telesalud” y le permite ver y hablar con
su proveedor desde la comodidad de su hogar.
Para hacer una cita de telesalud con su proveedor médico o proveedor
de salud mental, llame a Mountain Family al 970-945-2840.
Según el Dr. Chris Tonozzi, “Las consultas telefónicas y de
telesalud son ideales para los pacientes. El sistema está centrado en el
paciente y es propicio para mantener a los pacientes en casa. Es conveniente y
eficiente. Protege a los pacientes, los trabajadores de la salud y la comunidad
de la exposición al COVID-19 “.
El proceso de telesalud se inicia llamando a MFHC al
970-945-2840 y solicitando una consulta. Usted, como paciente, necesitará
acceso al correo electrónico y a un teléfono mobil o computadora (habilitado
con una cámara de video, micrófono y altavoz) para consultas de “telesalud”. Al
hacer la cita, recibirá un correo electrónico de Mountain Family confirmando la
cita y explicando cómo conectarse. A la hora de la cita, se conectará a su
computadora o teléfono mobil y se encontrará cara a cara con su proveedor
médico o proveedorde salud mental.
Como aconseja el Dr. Tonozzi, “Nuestros pacientes podrán
quedarse en la comodidad de sus hogares, y aquellos que estén saludables se
librarán de la exposición al COVID-19 por parte de aquellos que estén enfermos.
Estamos entusiasmados de estar entrando en esta nueva fase de atención médica
para tratar mejor a nuestra comunidad. También podemos evaluar otras enfermedades
a través de consultas de telesalud, incluidas enfermedades crónicas como
hipertensión, depresión, y ansiedad. Podemos surtir sus medicamentos necesarios.
Podemos abordar otras preocupaciones como erupciones cutáneas (sarpullido),
infecciones urinarias y planificación familiar “.
Para programar una consulta virtual de telesalud o salud
mental con su proveedor de MFHC, llámenos al 970-945-2840. Si la telesalud no
es una opción para usted o sus necesidades, llámanos al 970-945-2840 para
hablar con nuestras enfermeras y programar una consulta telefónica tradicional.
El enfoque de Mountain Family es reducir la propagación del Coronavirus,
proteger la infraestructura local de atención médica y atender a las personas
más vulnerables de nuestra comunidad. Asuma la responsabilidad personal de
ayudar a detener la propagación de COVID-19 practicando acciones de higiene personal para proteger a los demás.
Le recomendamos firmemente que practique el distanciamiento social y que minimice las interacciones sociales
innecesarias en los condados de Eagle, Pitkin y Garfield.
Para obtener recursos sobre COVID-19 del Departamento de
Salud Pública y Medio Ambiente de Colorado (CDPHE), visite: https://covid19.colorado.gov/
Una de las mejores maneras de ayudarnos ahora es hacer un donación
para ayudarnos a abordar la pandemia de COVID-19. Si está interesado en donar, por
favor done aquí.
Estamos agradecidos por nuestros pacientes y deseamos
compartir las palabras de un paciente reciente que dijo: “Aprecio a todos en
esta organización y todo lo que Mountain Family hace porque estamos todos
juntos en esto, y todos vamos a superar esto juntos.”
Estamos aquí para cuidar de usted y su familia como lo hemos
hecho durante los últimos 40 años. Juntos, esperamos apoyar a comunidades
saludables y vibrantes y a las personas necesitadas. Gracias por su
colaboración con nosotros.
Dear Patients and Partners of Mountain Family Health Centers,
We are dedicated to providing the best and most effective treatment to our 21,000 patients across Garfield, Eagle, and Pitkin Counties. Following our mission, we provide high-quality integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved and uninsured regardless of ability to pay.
In light of the rapidly evolving COVID-19 pandemic, we want you to know we are here for you. Effective Thursday, March 19, you can access your Mountain Family medical or mental health provider via video chat and/or phone consultations. This new mode of care is called “telehealth” and allows you to see and speak with your provider from the comfort of your own home.
To make a telehealth appointment with your medical, behavioral health, or dental provider, call Mountain Family at 970-945-2840. If telehealth is not an option for you/your needs, please contact us at MFHC to speak to our nurses to schedule a phone consultation as needed.
According to Dr. Chris Tonozzi,“telehealth and phone consultations are ideal for patients. The system is patient-centered and conducive to keeping patients at home. It’s convenient and efficient. It protects patients, health care workers and the community from exposure to COVID-19.”
The telehealth process is started by calling MFHC at 970-945-2840 and requesting a visit. You, as a patient, will need access to email and a phone or computer (enabled with a video camera, microphone and speaker). Upon making the appointment, you will receive an email from Mountain Family confirming the appointment and explaining how to connect. At the appointment time, you will connect on your computer or phone and will be face-to-face with your medical or mental health provider.
As Dr. Tonozzi said, “Our patients will be able to stay in the comfort of their homes, and those who are well will be spared being exposed to COVID-19 by those who are sick. We are excited to be jumping into this new phase of health care to best treat our community. We are also able to evaluate other conditions via telemedicine visits, including chronic conditions such as hypertension, depression, anxiety. We are able to refill your medications. We are able to address other concerns such as rashes, urinary infections, and family planning
To set up a virtual telemedicine or tele-behavioral health visit with your MFHC provider, please call us at 970-945.2840. If telehealth is not an option for you/your needs, please contact us at MFHC to speak to our nurses to schedule a phone consultation as needed.
Mountain Family’s focus is to slow the spread of the virus, protect the local healthcare infrastructure, and care for the most vulnerable members of our community. Please take personal responsibility to help stop the spread of COVID-19 by practicing personal hygiene actions to protect others.
One of the best ways to help us now is to make a gift to help us address the COVID-19 pandemic. Please donate here.
We are thankful for our patients and wished to share the words of one recent patients who said “I am appreciative of everyone in this organization and everything that Mountain Family does because we are all in this together, and we are all going to get through this together.”
We are here to take care of you and your family as we have for the past forty years. Together, we look forward to supporting healthy, vibrant communities and those in need. Thank you for your partnership with us.
Dear Patients and Partners of Mountain Family Health Centers,
Given the confirmed community spread of COVID-19 in Eagle, Garfield, and Pitkin Counties, effective immediately 3/16/20, and in an effort to protect the safety of patients, staff, and our communities, Mountain Family Health Centers will be shifting operations to minimize in-person clinic visits at all MFHC locations.
For those experiencing fever, cough, and/or shortness of breath, please call us at 970-945-2840 prior to visiting any of our clinic locations to be assessed by a member of our healthcare team. If you are having a medical emergency, dial 9-1-1.
The Mountain Family healthcare teams are available to provide phone and/or telehealth consultations to serve you.
As a Community Health Center, our focus is to slow the spread of the virus, protect the local healthcare infrastructure, and protect the most vulnerable members of our community. Please take personal responsibility to help stop the spread of COVID-19 by practicing personal hygiene actions to protect others.
In addition, we strongly encourage you to abide by the public health directive to practice social distancing and to minimize unnecessary social interactions in Eagle, Pitkin, and Garfield Counties for the coming 14 days.
The Roaring Fork Schools and Mountain Family Health Centers (MFHC) are partnering together to open a school-based health center in Glenwood Springs High School this fall.
“We want every student to have access to affordable, comprehensive, integrated health care services, regardless of their legal status, family circumstance, place of residence, or economic means,” said Superintendent Rob Stein. “Opening a school-based health center for our Glenwood school community will be a huge step in achieving this vision.”
Currently, Glenwood Springs is the only community within the Roaring Fork Schools without a school-based health center. During the 2018-19 school year, the Roaring Fork Schools contracted with the Colorado Association for School-Based Health Care to conduct a community health needs assessment and found that there is a major gap in health services in Glenwood Springs and an increased need for adolescent health care. The new school-based health center will be centrally located in Glenwood Springs High School.
“We know that adolescents are generally more in need of health services than younger children and that our highest risk students are even more in need,” Stein said. “By offering health services in school where our students most in need of those services are already at five days a week, we’re removing a critical barrier to make sure our students get the care they need.”
After a thorough planning process, the Roaring Fork Schools met with each potential sponsor to determine capacity and interest in taking on this work. There was consensus that Mountain Family Health Centers is the best fit to operate the new school-based health center in Glenwood Springs as well as the existing centers in the other communities.
“Mountain Family Health Centers have strong roots in our communities and are already the healthcare home for many of our families, including 21,000 people across Garfield, Eagle, and Pitkin Counties,” said Stein. “They also have a proven track record of school-based clinics with medical, dental, and behavioral providers.”
Mountain Family Health Centers has received funding from The Colorado Health Foundation, Delta Dental Foundation, Garfield County, and the City of Glenwood Springs, among other funders, to support the capital and operating costs for the Glenwood Springs school-based health center.
“We’re thrilled to partner with the Roaring Fork School to expand access to affordable medical, dental, and behavioral healthcare for students throughout the Roaring Fork Valley,” said MFHC CEO Ross Brooks.
Mountain Family Health Centers is a 501(c)(3) nonprofit Federally Qualified Health Center
To provide high quality, integrated primary medical, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.