From Nataly Meraz – I can’t think of a more deserving person for this month’s Mariposa Award than Yunira Gomez. Working with Yunira over the last year has been a pleasure. I have seen so much growth in her as a new graduate nurse and as a leader. Her dedication to our company’s mission is what makes her deserving of this award. She is committed to serving our patient population and establishing relationships with them which helps patients meet their health goals. She encompasses our mission to provide high quality care to patients by ensuring that each patient is treated fairly, has their needs met and following through on their care. Her strong work ethic shows not only in patient care but with the team as well. She has been a leader in our clinic by always being willing to jump in and help where needed. She has provided MAs, providers and myself support on a daily basis. She is not afraid to jump in to complete challenging tasks and always willing to keep learning. I am proud of the Nurse she has become during this last year.
Fellow Colleague – I want to nominate Yunira to the Mariposa Award because her work ethic has impressed me, her kindness and patience makes our patients feel well taken care for. Every time I have asked Yunira to do flu shots or schedule for COVID tests she never hesitates to comes over to Dental even on busy days. She supports Dental team in every way possible. Yunira is always willing to help out in any situation. I have always seen how much she supports her team when they are short staff.
From Sara Jacobs – I always hear Yunira on the phone talking with patients, and she is always so clear, calm and kind. I think I’ve learned a lot about some of our medical procedures and lab tests, just by hearing her explain them so well! She brings that same patience and intelligence to helping her coworkers day in and day out. Often I’ve reached out to her when a BH patient asks me a question about their medical care, and I’ve really appreciated her willingness to step in and help. Thank you, Yunira!
From -Jessi Pinnock – I’d like to nominate Yunira because she is such a selfless member of our incredible nursing team here in Basalt. Yunira is always one step ahead of me during our busy days, especially when I get lucky to have her step in as MA-nurse extraordinaire. In Basalt we have been short staffed and have been utilizing our nurses as MA staff and COVID testers, all while relying on them as nurses. Yunira takes all of her roles in stride and does an excellent job filling shoes where she is needed. She is willing to go above and beyond for our patients and when our patient needs comfort during a procedure she is there reminding them to deep breath and is there with a hand to hold. She deserves to be recognized and appreciated for the incredible job she does, her great humor and the difference she makes at Mountain Family, for our patients and our community. We love you Yunira!!!!
From Emily Borkovec – When I returned from maternity leave last year, I was more than pleasantly surprised to meet Yunira. In the short time I was gone, she had been hired and trained, working in full capacity as a nurse in the Basalt clinic. Since that time, I’ve come to truly appreciated Yunira as a nurse and as a person. She is kind, intelligent, and a diligent worker. She takes initiative to solve problems and goes above and beyond to care for our patients every single day. Lately, she has been taking on the role of MA and nurse when we’re short-staffed, efforts which are deserving of many kudos. Yunira we are so lucky to have you on our team!
Estela Lujan-Ortiz – Hi, I think that Yunira would be a great nominee. She never hesitates to help with any question I have. She is always available to let me know if I am needed for a WCC. I have heard her interact with patients over the phone and in person. Yunira is always so nice to them and explains everything with detail. I can tell that she really cares about her patients.
From Jocelyn Vega – I would like to nominate Yunira for this month’s Mariposa Awards for multiple reasons, but the main reason is because of how friendly she always is, in person and on the phone. We usually have a little joke that when we are on the phones we have a “customer service” voice, but with Yunira whether she is on the phone or in person she is always so kind, smiley, and friendly. If she does not have an answer she makes sure to find the correct answer as fast as possible and will call the patient or even coworker right back to make sure they have the answer they are looking for. Even when Yunira is under pressure she ALWAYS has a smile on her face and so quick to respond to the provider or coworker. She has stepped up in more ways than one to be a great nurse at Mountain Family. Yunira is a great example of a Mariposa Winner
From Anneliese Heckert – I would like to nominate Yunira for Mariposa this month. Since starting with MFHC just over a year ago she has become an integral part of our team. Yunira is a fast learner, a compassionate caregiver, and a positive attitude that just won’t quit. She is a brave member of the COVID testing team and doesn’t she away from the challenges that come with that. As a new nurse Yunira has learned so much, and she is working to educate her patients now on chronic care. I look forward to working with Yunira for many years to come!
Tengo una gran noticia para compartir. Recientemente, hemos recibido una oportunidad de subvención de contrapartida de $100,000 del Fondo de Rescate 2020. Cada dólar que recaudemos entre ahora y el final del año será igualado dos por uno por el Fondo de Rescate 2020.
Gracias a ti y muchos otros en nuestra comunidad, que son capaces de proporcionar asistencia sanitaria médica, de comportamiento y dental asequible a 21,000 pacientes en Pitkin, Garfield, y los condados de Eagle, 75% de los cuales están inscritos ya sea en Medicaid o no tienen seguro de salud a todos. Hoy en día continuamos atendiendo a más de 7,500 personas que no tienen seguro médico y son la fuerza laboral que mantiene en funcionamiento nuestras economías locales. También estamos muy agradecidos con el dedicado personal de Mountain Family, muchos de los cuales son bilingües y brindan atención culturalmente sensible a nuestros pacientes.
Cuando comenzó la pandemia en marzo pasado, nuestro equipo de héroes respondió a la llamada. Inmediatamente brindamos opciones de telesalud para nuestros pacientes y desde entonces hemos realizado más de 1,700 pruebas de COVID-19 con hisopos nasales y pruebas de anticuerpos. Seguimos comprometidos a hacer todo lo posible para mantener nuestras comunidades saludables y seguras.
Su donación en respuesta a la subvención de contrapartida del Fondo de Rescate 2020 ayudará a personas como Mary de Basalt, asesora de bienestar y madre de Sabrina, que tiene una discapacidad física y necesitaba atención de salud dental y mental. Encontró lo que ella llamaba su hogar de salud en Mountain Family. Transformamos la vida de Rachel, diagnosticada con artritis reumatoide. Rachel necesitó una cirugía dental importante en nuestra Clínica Rifle antes de poder reemplazar diez articulaciones en todo su cuerpo. Obtenga más información sobre los pacientes que nos ha ayudado a atender en el prospecto adjunto.
Hoy le estoy pidiendo que haga una donación de fin de año deducible de impuestos para ayudar a personas como Sabrina, Rachel y muchas otras personas bajo nuestro cuidado como usted. Recuerde, su donación y su impacto se triplicará gracias a la generosidad del Fondo de Rescate 2020. Gracias por tu apoyo.
Ross Brooks Director Ejecutivo, Paciente
PD: Un compromiso de tres años lo calificará como Miembro Fundador de nuestro nuevo Fondo Mountain Family Health for All. Su contribución completa contará para el partido. Consulte www.mountainfamily.org para obtener más detalles. Gracias por tu consideración.
“Mountain Family es un recurso vital para nuestras comunidades. Estamos orgullosos de continuar con nuestro apoyo a través de este nuevo programa de donaciones complementarias. Mountain Family brinda atención médica, dental y del comportamiento crítica a hombres, mujeres y niños vulnerables. Mountain Family no solo brinda atención médica esencial a miles de personas en nuestras comunidades que no tienen seguro o están inscritas en Medicaid, sino que también se asegura de que nuestras comunidades estén lo más saludables posible durante la actual crisis de COVID-19. Mountain Family ofrece pruebas de COVID-19 en Basalt, Glenwood Springs y Rifle. La prevención y el tratamiento de los síntomas de COVID se ofrecen en estas clínicas y en los centros de salud escolares de Mountain Family en Avon y el distrito escolar de Roaring Fork. En nombre de los cofundadores del Fondo de Rescate 2020 como yo, Melony Lewis y Jerry Greenwald, lo alentamos a que apoye el buen trabajo que hace Mountain Family Health Centers en nuestras comunidades ”.
– Bob Hurst – Melony Lewis – Jerry Greenwald, cofundadores, 2020 Rescue Fund
I want to recognize the hard work that the testing teams have been doing since the start of COVID testing at MFHC. Come rain snow sun or clouds each team has put up with a lot, adapted, and carried on without complaint. I want to recognize Yunira in Basalt this week who along with Marija tested 20 some patients, with some quick add-ons, and rolled out our rapid testing strategy. The constant changes have been a strain on these teams, but they are continuing. Their dedication to our patients is much appreciated.
-Anneliese Heckert, DO
I believe the MFHC COVID testing teams are very deserving to be recognized as exemplary care providers this month. In my opinion this is the most important public health and community service we are currently providing, and I appreciate the hard work of everyone involved. Across the organization multiple nurses, MAs, practice managers, providers, front desk and call center staff have taken on the extra work and frequent changes involved in offering testing to our community while still fulfilling their regular duties. This extra work is much appreciated. I want to recognize the teams who have braved heat and cold in less than comfortable PPE to swab and evaluate patients in the parking lot. In the Rifle site, this team has primarily been Consuelo Gaytan, Wendy Gil, and Karen Torres. I appreciate very much these ladies’ extremely hard work and willingness to try new things. They have often had to improvise with limited staff coverage or last-minute changes and have been willing to adjust on the fly to keep things running smoothly. Without the efforts of our MFHC testing teams I am certain that the COVID crisis in our local communities would be even worse and we have saved several lives by providing this service. Thanks again to all who have chipped in during this unprecedented time.
-Matt Percy, MD
MFHC is filled with heroes. A hero is defined as a person who is admired or idealized for courage, outstanding achievements, or noble qualities. There are many of you who are heroes but today we need to recognize a group of individuals who have gone above and beyond the call of duty, who have brought smiles to patients and family when there was fear and uncertainty, and wore costumes so the children would feel more comfortable. Our heroes today are the many who have participated in the COVID testing. The main responsibility has fallen to our nurses and practice managers. This includes Greg Wolf, Karen Torres, Kelly Ketzenbarger, Molli Deines, Nataly Meraz, Siouxanne Mease, Wilber Mendez, Wynette Jackson, Yunira Gomez for the RN crew and Amanda Canete, Wendy Gil, Storie Merchant and Marija Weeden for the PM crew. Thank you for the added work you have had to do, for working weekends to inform patients of their results, and continuing to bring our clinics together. MFHC and our communities are better due to the hard work and dedication you have given. Thank you.
Double or Triple the Impact of Your Gift Deadline is December 31, 2020
The 2020 Rescue Fund has announced a $100,000 matching gift program for the benefit of Mountain Family Health Centers and the patients they care for.
Gifts of $1 to $999 to the Mountain Family Health for All Fund will be matched three-to-one from the 2020 Rescue Fund if made by December 31, 2020. Gifts above $1,000 or more will be doubled by the Rescue 2020 Fund. If you pledge a gift for three years, you also qualify as a Founding Member for the Health For All Fund, and your pledge will be matched.
“Mountain Family is a vital resource for our communities. We are proud to continue our support through this new matching gift program. Mountain Family provides critical medical, dental, and behavioral healthcare to vulnerable men, women, and children. Not only is Mountain Family providing essential healthcare to thousands of people in our communities who are uninsured or enrolled in Medicaid, they are also ensuring our communities are as healthy as possible during the current COVID-19 crisis. Mountain Family offers COVID-19 testing in Basalt, Glenwood Springs, and Rifle. Prevention and treatment of COVID symptoms are offered at these clinics and at Mountain Family’s school-based health centers in Avon and the Roaring Fork School District. On behalf of co-founders of the 2020 Rescue Fund like myself, Melony Lewis, and Jerry Greenwald, we encourage you to support the good work Mountain Family Health Centers does in our communities.” – Bob Hurst – Melony Lewis – Jerry Greenwald, Co-Founders, 2020 Rescue Fund
Mountain Family Chief Executive Officer Ross Brooks said “The 2020 Rescue Fund has been an important partner and staunch supporter of our health centers, in particular with their funding of integrated healthcare for uninsured individuals and thousands of families. We are deeply grateful to these partners for their support at this critical time.”
To contribute to the Mountain Family Health for All Fund, click here.
Mountain Family is a 501(c)(3) tax exempt non-profit organization. Our mission is to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all.
Over the last 42 years, Mountain Family Health Centers has grown into the healthcare home for more than 21,000 persons. Today, our community-governed organization serves the primary healthcare needs for individuals and families in Garfield, Eagle, and
I would like to nominate Deb Burns, she is just fantastic. She goes above and beyond for every patient. She gives each pt the time and attention they need. She thinks outside the box and looks at everyone holistically.
I can only speak for what I do here in Avon in SMILES and at the Edwards clinic. I know our “off sites” each look different. Our models for SMILES & CO MDI do not look anything like hygiene in a general practice location such as Basalt or Rifle, which is why our needs are so different. Here I work with the Early Headstart & Headstart Preschool Programs to get the children their required biannual dental screenings & care. I work with the program directors to track each child who is due or who had restorative dental needs. I am able to pull some of the Headstart Preschool children for their dental appointments from their classroom in Avon Elementary which has been great.
I work with a local charitable program called Eagle County Smiles which is ran through the Vail Valley Charitable Foundation. This provides dental care to uninsured, Eagle County children up to the age of 18 through local dental offices at a cost to the family of just $25 per visit. I work as a gatekeeper for this program. As a gatekeeper, we help uninsured families fill out an application for the program. Then we send it over to the program director. She in turn finds a local dentist who is willing to take on the case. Once a dentist is found, I am informed of who it is and then we coordinate between the family and the dental office to set up an appointment. I follow up with each dentist and family to ensure that the necessary work has been provided.
In Edwards with adult patients, I find myself setting many of them up to see their PCP for various issues. One of the most common is high blood pressure. If a patient has medical issues, such as cancer, I contact the specialist providing care to coordinate treatments.
She is smart, funny and good at her job. She is quick to answer an IM or email when I have a question, and she always writes an intelligible email that is concise and to the point. She is so professional on the phone that I think she could run a phone voice class. I think Caitrin is an underutilized resource! Plus her sarcastic humor is brilliant!
Nominated by: Elaena Price
Caitrin has been a great addition to the Health Information and Glenwood Springs team. Since she joined the Health Information team, she has been very determined to learn everything there was to know about medical records, referrals and HIPAA. Caitrin likes to share this knowledge and educate others. She is always looking to improve workflows and never hesitates to share her ideas. While her Health Information partner has been working remotely, Caitrin has been supporting the GWS clinic. We can’t thank her enough for being a team player.
She works very hard and delivers excellent customer service with a smile to her Glenwood Springs team and to our Mountain Family patients.
Nominated by: Devon Spaulding
My first impression of Caitrin was a beaming smile, beautiful hair and smarts that I knew were going to be put to great use with MFHC. Caitrin had never worked in health information but really wanted to break into the medical administration world. There was just something about her that we felt we needed to take a chance on. Shortly after joining MFHC, we knew what that was. She had passion for caring for other, a strong work ethic and a sense of team. She works hard every day and goes the extra mile for our patients. I was privileged enough to have her answer one of my personal referral and health record needs. I was impressed with her timeliness and follow through. Caitrin is a true asset to MFHC. There are so many words that could be shared about her. I hope this is enough to recognize a great employee.
Pleased with the ability to serve families through our School Based Health Center (SBHC) in Avon, Mountain Family is now partnering with the Roaring Fork School District to operate five additional SBHCs in Basalt, Carbondale, and Glenwood Springs.
School-based Health Centers are compact health clinics that are located near or in a school, operate during school hours, and partner closely with the schools for the benefit of the students. Mountain Family School-Based Health Centers provides quality, comprehensive health services. Each SBHC is staffed with qualified healthcare professionals and is focused on prevention, early identification, and treatment of medical, dental and behavioral health concerns that can interfere with a student’s learning or overall health. SBHC’s are not urgent care clinics and do not replace a primary care provider or a school nurse’s office. Instead, SBHCs partner with these other teams to ensure kids have excellent health outcomes. Children and adolescents are at the heart of the mission.
“We want every student to have access to affordable, comprehensive, integrated health care services; regardless of their legal status, family circumstance, place of residence, or economic means,” said Superintendent Rob Stein of the Roaring Fork School District. “Offering health services in school where our students spend most of their time, is a convenient and safe means of removing barriers to access and ensuring our students receive the care they need to be healthy and successful in school and life.”
We are happy to announce that we have our school-based health center at Roaring Fork High School in Carbondale ready to provide medical care starting October 5th! Our providers will be able to care for students across the district with a combination of telehealth (consultations via video-chat or by phone in the comfort and safety of your own home) and in- person appointments at any of our open locations. Care will be available during school hours, with some sites offering extended hours. We will keep our website updated with current hours and any changes
We are excited to bring accessible, confidential, culturally sensitive and developmentally appropriate care to the school. We look forward to continuing our expansion efforts in Basalt and Glenwood Springs, with clinics slated to open in the coming months.
Risa Turetsky, Site Medical Director of School Based Health at Mountain Family, added “Our providers are thrilled to care for students at their schools in Basalt, Carbondale, Glenwood Springs, and Avon; in addition to our clinics.”
The Mountain Family Outreach and Enrollment Team can help parents and students apply for private or public health insurance to cover the cost of care. Parents who may have lost their employment or health benefits due to the COVID-19 pandemic may now be eligible for Medicaid, federal subsidies for commercial health insurance coverage, or other financial assistance programs.
Mountain Family Health Centers also provides medical evaluations for COVID-19 symptoms through our SBHCs and free testing at our clinics in Glenwood Springs, Basalt, and Rifle.
When our five-year-old daughter Sophia started to exhibit symptoms of COVID, I was certain that I wished to get some medical help right away. While we already had a doctor for her whom we had gone to for years in Basalt, our pediatrician was not available that day for a telemedicine visit. As our daughter had a rash, diarrhea, and an ongoing fever, I knew I did not want to wait.
I called Mountain Family to see if we could get an appointment that day. I was able to secure a telemedicine appointment in the morning with pediatrician Dr. Maria Roques. Although I was not certain how a telemedicine appointment would go, I was able to use my phone and video chat with Dr. Roques. Her approach was gentle, also engaging Sophia to talk about how she was doing and to show her the rash.
Dr. Roques asked me if I would feel more secure with a COVID test. I said I did. We were able to get an appointment in Glenwood in the parking lot with the mobile van. The nurse did a nasal swab test, and then Dr. Roques came out to our car and did a full check-up of Sophia.
As Sophia’s COVID test was done on a Friday, I was so pleased that Dr. Roques called me on a Sunday to confirm that the test results were negative. She also asked after Sophia, whose symptoms were improving.
I was so moved that I made another online donation to Mountain Family. With Mountain Family taking care of my family, I felt that I wanted to express my gratitude with a gift.
Please help Mountain Family continue to provide high-quality integrated medical, behavioral, and dental care to over 21,000 patients in Pitkin, Garfield, and Eagle Counties. Click here to make your donation. Thank you for your generous support.
I am only one of many providers here at MFHC. I don’t really know the exact amount of us there are, but I know we are getting larger in numbers by the day. I think I must send Marita several emails each week to change something on my own schedule or for members of my team. As a mid-level leader here, I realize I might ask for more schedule changes than some others, I also realize that there are other leaders, who are also providers, that are routinely having their schedules changed for this meeting or that event. With the behavioral health team growing at a rapid rate, our schedules are constantly changing. Those changes must become challenging and frustrating at times for our schedulers. I sometimes imaging Marita banging her head against her desk when a new email about the schedule comes to her inbox. She never shows it though. Marita is quick to respond with her help, even though she must be feeling over-worked and overwhelmed at times. I can’t imagine what Marita’s job is like or what she does day in-and-day out. What I do know is that I could not do my job without her help. The BH team would be lost without her teamwork and hard work. Her kindness, professionalism, and efforts are essential to the successful operation of the BH team, and surely integral for all of us providers. I value Marita as a human and an awesome teammate and wish her the very best of everything as she grows with us and continues on this shared journey here at MFHC. Thank you Marita for all that you do!
Nominated by: Alejandra Gallegos
Marita is definately the heart of the call center!!! She is always looking out for her team mates and keeps a steady hand. Marita is always looking for ways to help our patients and make sure they are taken care of. Since joining the team I have watched Marita continue to grow in her role as call center lead. I look forward to seeing Marita expand her professional growth and see her path with our team.
Nominated by: Marija Weeden
Marita is the backbone of the Call Center and I don’t know what we’d do without her! Most recently the call center has had to deal with a lot – illness and family emergencies – and Marita has been a steady force throughout it, including when managing her own health. Marita is consistent and strives to make sure the team has everything they need to be consistently correct themselves. I don’t think it’s overstating to say that Marita is the heart of the call center – every member of the team knows that she cares for them deeply and that she wants what is best for them and our patients.