Our communities on the Western Slope need us more than ever, and we are on the front lines. We are in this together, and Mountain Family is here to help.
After studying at the University of Pennsylvania to become a certified nurse midwife and at the University of Colorado to become a family nurse practitioner, I never thought that I would face a pandemic like COVID-19. Having worked at Mountain Family Health Centers for the last 20 years, I have witnessed first-hand the dedication of our staff to our mission and now to the battle against the coronavirus.
We provide high quality, integrated primary medical, behavioral and dental health care, with special consideration for the medically underserved, regardless of ability to pay. Serving over 21,000 patients in Pitkin, Garfield, and Eagle counties, recently, for the safety of our patients and our staff, we have transitioned to telehealth.
Through telehealth, we can continue to provide primary health care services in a manner that reduces the risk of transmission of COVID-19. This allows a patient to see and speak with a provider – a physician, a physician assistant, or a nurse practitioner – from the comfort and safety of home. To make a telehealth appointment with Mountain Family, please call us at 970-945-2840.
And, to help us protect as many people as possible from acquiring COVID-19 and assist those recovering from the coronavirus, will you please make a gift today?
Every gift helps. Your donation will help Mountain Family address a variety of evolving needs related to COVID-19, from acquiring more Personal Protective Equipment to increasing our medical and mental health telemedicine visits, to increasing our pro-active outreach to our patients by telephone.
With telehealth, patients can speak with medical or mental health providers via video chat and/or telephone. We are assessing upper respiratory symptoms for the coronavirus either over the phone or video and referring patients if needed to one of the respiratory clinics for testing. For select patients, we are also conducting drive-up primary care curbside visits at our clinics in Basalt, Glenwood Springs, Rifle, and Edwards where patients are treated in cars or in a tent.
After screening for upper respiratory symptoms, we have the potential to bring patients into the clinic. That way we can provide necessary primary care services such as a well child check under the age of 2 for vaccinations. We want to make the clinics a safe place for patients and reduce the risk of transmission. I wanted to share a moving story about one of my recent telemedicine visits. David, a Roaring Fork resident who is age 38, is living at home with his parents who are both positive for COVID-19. When I visited with him and his mom on the video screen, I was able to assess that David was improving. I encouraged David to eat and to drink to recover from the coronavirus that he likely has. David, for the first time in days ate a sandwich, drank some fluids, and smiled. After my words to him, his mom said he had not smiled for days! The beauty of this visit is in my heart, seeing David take the first steps to recovery.
Together, we will get through this extraordinary time and fortify our communities, one patient at a time. Thank you for our partnership and your generosity.
The Department of Insurance approved an emergency Special Enrollment period thru Friday, April 30th, to help as many people as possible protect their health and safety during the COVID-19 outbreak. What does this mean? This means that individuals who are currently uninsured, lost their insurance or will lose their insurance can apply for assistance through Connect for Health Colorado. Mountain Family Health Center’s Enrollment team is ready to help with the enrollment process.
Estimados pacientes y socios de Mountain Family Health
Estamos dedicados a brindar el mejor y más efectivo tratamiento
a nuestros 21,000 pacientes en los condados de Garfield, Eagle y Pitkin.
Siguiendo nuestra misión, brindamos sistemas integrados de atención médica, salud
mental y salud dental de alta calidad en las comunidades a las que servimos,
con consideración especial para los que no cuentan con los servicios médicos y
sin seguro medico, independientemente de su capacidad de pago.
En luz de la rápida evolución de la pandemia de COVID-19,
queremos informarles que estamos aquí para ayudarlo. A partir del jueves 19 de
marzo, puede acceder a su proveedor médico o proveedor de salud mental de
Mountain Family a través de video chat y / o consultas telefónicas. Este nuevo
modo de atención se llama “telesalud” y le permite ver y hablar con
su proveedor desde la comodidad de su hogar.
Para hacer una cita de telesalud con su proveedor médico o proveedor
de salud mental, llame a Mountain Family al 970-945-2840.
Según el Dr. Chris Tonozzi, “Las consultas telefónicas y de
telesalud son ideales para los pacientes. El sistema está centrado en el
paciente y es propicio para mantener a los pacientes en casa. Es conveniente y
eficiente. Protege a los pacientes, los trabajadores de la salud y la comunidad
de la exposición al COVID-19 “.
El proceso de telesalud se inicia llamando a MFHC al
970-945-2840 y solicitando una consulta. Usted, como paciente, necesitará
acceso al correo electrónico y a un teléfono mobil o computadora (habilitado
con una cámara de video, micrófono y altavoz) para consultas de “telesalud”. Al
hacer la cita, recibirá un correo electrónico de Mountain Family confirmando la
cita y explicando cómo conectarse. A la hora de la cita, se conectará a su
computadora o teléfono mobil y se encontrará cara a cara con su proveedor
médico o proveedorde salud mental.
Como aconseja el Dr. Tonozzi, “Nuestros pacientes podrán
quedarse en la comodidad de sus hogares, y aquellos que estén saludables se
librarán de la exposición al COVID-19 por parte de aquellos que estén enfermos.
Estamos entusiasmados de estar entrando en esta nueva fase de atención médica
para tratar mejor a nuestra comunidad. También podemos evaluar otras enfermedades
a través de consultas de telesalud, incluidas enfermedades crónicas como
hipertensión, depresión, y ansiedad. Podemos surtir sus medicamentos necesarios.
Podemos abordar otras preocupaciones como erupciones cutáneas (sarpullido),
infecciones urinarias y planificación familiar “.
Para programar una consulta virtual de telesalud o salud
mental con su proveedor de MFHC, llámenos al 970-945-2840. Si la telesalud no
es una opción para usted o sus necesidades, llámanos al 970-945-2840 para
hablar con nuestras enfermeras y programar una consulta telefónica tradicional.
El enfoque de Mountain Family es reducir la propagación del Coronavirus,
proteger la infraestructura local de atención médica y atender a las personas
más vulnerables de nuestra comunidad. Asuma la responsabilidad personal de
ayudar a detener la propagación de COVID-19 practicando acciones de higiene personal para proteger a los demás.
Le recomendamos firmemente que practique el distanciamiento social y que minimice las interacciones sociales
innecesarias en los condados de Eagle, Pitkin y Garfield.
Para obtener recursos sobre COVID-19 del Departamento de
Salud Pública y Medio Ambiente de Colorado (CDPHE), visite: https://covid19.colorado.gov/
Una de las mejores maneras de ayudarnos ahora es hacer un donación
para ayudarnos a abordar la pandemia de COVID-19. Si está interesado en donar, por
favor done aquí.
Estamos agradecidos por nuestros pacientes y deseamos
compartir las palabras de un paciente reciente que dijo: “Aprecio a todos en
esta organización y todo lo que Mountain Family hace porque estamos todos
juntos en esto, y todos vamos a superar esto juntos.”
Estamos aquí para cuidar de usted y su familia como lo hemos
hecho durante los últimos 40 años. Juntos, esperamos apoyar a comunidades
saludables y vibrantes y a las personas necesitadas. Gracias por su
colaboración con nosotros.
Dear Patients and Partners of Mountain Family Health Centers,
We are dedicated to providing the best and most effective treatment to our 21,000 patients across Garfield, Eagle, and Pitkin Counties. Following our mission, we provide high-quality integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved and uninsured regardless of ability to pay.
In light of the rapidly evolving COVID-19 pandemic, we want you to know we are here for you. Effective Thursday, March 19, you can access your Mountain Family medical or mental health provider via video chat and/or phone consultations. This new mode of care is called “telehealth” and allows you to see and speak with your provider from the comfort of your own home.
To make a telehealth appointment with your medical or mental health provider, call Mountain Family at 970-945-2840. If telehealth is not an option for you/your needs, please contact us at MFHC to speak to our nurses to schedule a phone consultation as needed.
According to Dr. Chris Tonozzi,“telehealth and phone consultations are ideal for patients. The system is patient-centered and conducive to keeping patients at home. It’s convenient and efficient. It protects patients, health care workers and the community from exposure to COVID-19.”
The telehealth process is started by calling MFHC at 970-945-2840 and requesting a visit. You, as a patient, will need access to email and a phone or computer (enabled with a video camera, microphone and speaker). Upon making the appointment, you will receive an email from Mountain Family confirming the appointment and explaining how to connect. At the appointment time, you will connect on your computer or phone and will be face-to-face with your medical or mental health provider.
As Dr. Tonozzi said, “Our patients will be able to stay in the comfort of their homes, and those who are well will be spared being exposed to COVID-19 by those who are sick. We are excited to be jumping into this new phase of health care to best treat our community. We are also able to evaluate other conditions via telemedicine visits, including chronic conditions such as hypertension, depression, anxiety. We are able to refill your medications. We are able to address other concerns such as rashes, urinary infections, and family planning
To set up a virtual telemedicine or tele-behavioral health visit with your MFHC provider, please call us at 970-945.2840. If telehealth is not an option for you/your needs, please contact us at MFHC to speak to our nurses to schedule a phone consultation as needed.
Mountain Family’s focus is to slow the spread of the virus, protect the local healthcare infrastructure, and care for the most vulnerable members of our community. Please take personal responsibility to help stop the spread of COVID-19 by practicing personal hygiene actions to protect others.
One of the best ways to help us now is to make a gift to help us address the COVID-19 pandemic. Please donate here.
We are thankful for our patients and wished to share the words of one recent patients who said “I am appreciative of everyone in this organization and everything that Mountain Family does because we are all in this together, and we are all going to get through this together.”
We are here to take care of you and your family as we have for the past forty years. Together, we look forward to supporting healthy, vibrant communities and those in need. Thank you for your partnership with us.
Dear Patients and Partners of Mountain Family Health Centers,
Given the confirmed community spread of COVID-19 in Eagle, Garfield, and Pitkin Counties, effective immediately 3/16/20, and in an effort to protect the safety of patients, staff, and our communities, Mountain Family Health Centers will be shifting operations to minimize in-person clinic visits at all MFHC locations.
For those experiencing fever, cough, and/or shortness of breath, please call us at 970-945-2840 prior to visiting any of our clinic locations to be assessed by a member of our healthcare team. If you are having a medical emergency, dial 9-1-1.
The Mountain Family healthcare teams are available to provide phone and/or telehealth consultations to serve you.
As a Community Health Center, our focus is to slow the spread of the virus, protect the local healthcare infrastructure, and protect the most vulnerable members of our community. Please take personal responsibility to help stop the spread of COVID-19 by practicing personal hygiene actions to protect others.
In addition, we strongly encourage you to abide by the public health directive to practice social distancing and to minimize unnecessary social interactions in Eagle, Pitkin, and Garfield Counties for the coming 14 days.
The Roaring Fork Schools and Mountain Family Health Centers (MFHC) are partnering together to open a school-based health center in Glenwood Springs High School this fall.
“We want every student to have access to affordable, comprehensive, integrated health care services, regardless of their legal status, family circumstance, place of residence, or economic means,” said Superintendent Rob Stein. “Opening a school-based health center for our Glenwood school community will be a huge step in achieving this vision.”
Currently, Glenwood Springs is the only community within the Roaring Fork Schools without a school-based health center. During the 2018-19 school year, the Roaring Fork Schools contracted with the Colorado Association for School-Based Health Care to conduct a community health needs assessment and found that there is a major gap in health services in Glenwood Springs and an increased need for adolescent health care. The new school-based health center will be centrally located in Glenwood Springs High School.
“We know that adolescents are generally more in need of health services than younger children and that our highest risk students are even more in need,” Stein said. “By offering health services in school where our students most in need of those services are already at five days a week, we’re removing a critical barrier to make sure our students get the care they need.”
After a thorough planning process, the Roaring Fork Schools met with each potential sponsor to determine capacity and interest in taking on this work. There was consensus that Mountain Family Health Centers is the best fit to operate the new school-based health center in Glenwood Springs as well as the existing centers in the other communities.
“Mountain Family Health Centers have strong roots in our communities and are already the healthcare home for many of our families, including 21,000 people across Garfield, Eagle, and Pitkin Counties,” said Stein. “They also have a proven track record of school-based clinics with medical, dental, and behavioral providers.”
Mountain Family Health Centers has received funding from The Colorado Health Foundation, Delta Dental Foundation, Garfield County, and the City of Glenwood Springs, among other funders, to support the capital and operating costs for the Glenwood Springs school-based health center.
“We’re thrilled to partner with the Roaring Fork School to expand access to affordable medical, dental, and behavioral healthcare for students throughout the Roaring Fork Valley,” said MFHC CEO Ross Brooks.
February 2020, the Avon School-Based Health Center at Mountain Family has
received its accreditation as a Patient-Centered Medical Home (PCMH). This certification
comes from the National Committee of Quality Assurance (NCQA). The PCMH program
emphasizes utilization of team-based care to reduce fragmentation within the
health system. Research demonstrates building positive relationships between
patients and their care teams are more likely to create better health outcomes.
PCMH status is awarded to organizations that identify and place the patient at
the center of care to achieve this. PCMH recognized organizations are not only
more likely to have better patient experiences, they also show increased staff
satisfaction and lower overall health care costs.
within the walls of Avon elementary, the health center was required to meet
strict criteria that demonstrates our communication and coordination efforts to
ensure patient needs are met. The staff at the health center showed passion and
drive to make changes and adjustments in their workflows to better serve the
needs of our population. Avon now joins our Glenwood Springs, Basalt, Rifle,
and Edwards locations in obtaining this recognition. We would like to extend
our gratitude to all the staff here at Mountain Family for their efforts to
provide the highest quality care to our patients. And specifically, to our
patients, we thank you for your constant support in making sure your voice is
heard and for choosing Mountain Family as your health care provider.
“I would like to nominate Laine. This month I have had three patients with chronic mental illness, who have been struggling for quite some time, finally find mood stability thanks to Laine (and their own hard work). This stability included relief from paranoia, crippling depression and suicidal thoughts, constant auditory delusions, and obsessive-compulsive disorder. Laine is patient, respectful, thoughtful, and listens to their ideas about how things are going. I feel that having Laine is helping all of us to become better providers and support our patients struggling with mental illness with compassion and respect. Yay Laine!”
Nominated by Sara Jacobs
“A patient came in for a medical appointment. I hadn’t seen her for over a year for BH therapy, so I went in to say hello. This is a patient who I saw for several sessions, and she struggled with anxiety and low mood, sometimes calling in near-crisis. This was before Laine was at MFHC, and we struggled to connect this patient with appropriate psychiatric care. Fast forward to this week: Although she didn’t continue with therapy, the pt saw Laine several times in the past year and told me that she has been feeling “emotionally stable” – even while dealing with some neck pain that had brought her in for the medical appointment.”
“I’d like to nominate Matthew King for this month’s Mariposa award. Matthew is an outstanding clinician with mad skills, solid clinical intuition, and wicked smarts. Matthew regularly sees 8 to 10 patients per day, several of which are for 1-hour psychotherapy sessions. This amounts to profound mental and emotional stamina that many behavioral health providers would not be able to withstand. Matthew has a real love for what he does and a deep desire to help the patients he serves here every day. Matthew’s patients come back to him because he is just that good, keeping his schedule full and his patients happy, healthy, and fulfilled. Matthew is a wonderful father to his son while being an active and engaged partner to his significant other, making them the fuel for his hard work and constant efforts to be better. Matthew strives to work well with his team at both our Basalt and Glenwood clinics and wants his teammates to be as happy and healthy as possible. I’d be remiss should I fail to mention Matthew’s brilliant sense of humor, always looking to laugh and make others (or just himself) laugh out loud with witty humor, that almost no one gets. I am happy to call Matthew my teammate and friend. It is one of my honors to be a part of Matthew’s professional journey here at MFHC. I’d like to encourage everyone to take a moment and thanks Matthew for his genuine kindness and service to us, our community, and the patients we all share in serving. With my sincere gratitude.”
To mark my 35th trip around the sun, I decided to get a mullet! I know mullets are great conversation starters and I figured I should use those conversations for good. I also know there are strong feelings both pro and anti mullet (I am obviously in the “pro” camp). With all that said, I am pleased to announce that I will be using my mullet to raise money for Mountain Family Health Centers, an organization I am proud to work for. Our mission is to provide high quality, integrated primary medical, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay. Your donation will help our mission and also help to close out the capital campaign for our new clinic in Basalt, CO. More info on Mountain Family at: https://www.mountainfamily.org/
Here’s where you come in. If you have strong feelings on either side of the mullet issue, you can vote with your donation to control how long I keep it! I am currently planning to keep the mullet March 1- May 1, but you can move the needle on the end date. At the end of March I’ll tally up the amount of money given to keep the mullet and the amount given to cut it. For each percentage point of difference in donations I’ll either keep a day longer or cut a day sooner. For example, if 10% more is donated in the pro mullet camp, I’ll keep it 10 days longer (Fingers crossed it goes that way!)
Thanks for considering and let the games begin! -Matt
P.S. Please note: Fundly does take a small cut of the donation. if you don’t care one way or the other about the mullet and just want to donate to this great cause, I’d recommend donating directly through the mountain family website listed above by clicking on the donate button in the top ribbon.
Mountain Family Health Centers is a 501(c)(3) nonprofit Federally Qualified Health Center
To provide high quality, integrated primary medical, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.