It is our privilege to serve you. In the spirit of building a great relationship with you, here is what you can expect from us, and what we expect from you in return:
YOU HAVE A RIGHT TO:
- Considerate and respectful treatment, without discrimination.
- Privacy and personal dignity.
- Know the names of the Mountain Family staff caring for you.
- Receive information about and consent to care recommended by your primary care provider.
- Tell your health care providers in advance about the care you do or do not want to receive, and to have your wishes respected.
- Refuse any/all treatment and to be informed of the medical or other consequences of your actions.
- Confidentiality of all information in your medical record, except as otherwise provided by law or third party payment contract, and as outlined in the Health Insurance Portability Assurance Act (HIPAA).
- Feel safe and free from harassment or discrimination.
- Pain assessment and management.
- Review your bill.
- Review your medical record with your primary care provider and receive a copy of your medical record upon request.
- Take part in decisions involving your health care.
- Change your primary care provider if other qualified providers are available.
- Express your concerns, complaints or grievances.
- Be provided with appropriate education or training about your health and health care needs.
- Seek a second opinion and obtain a referral to a specialist when your needs are outside our scope of services.
YOU HAVE A RESPONSIBILITY TO:
- Provide a complete and accurate medical history, including medications and drugs you have used, previous illnesses, injuries or medical care you have received, and your current health status.
- Ask questions when you do not understand.
- Follow your provider’s instructions once you have agreed to the recommended care.
- Accept the consequences of your actions if you choose not to follow your provider’s recommendations, which may include discharging you from the practice if your refusal prevents us from providing care according to ethical and professional standards.
- Take care of your financial obligations to Mountain Family.
- Be aware of the rights of other patients and Mountain Family staff, and respect Mountain Family property.
- Keep scheduled appointments and be on time for those appointments.
- Actively participate in decisions concerning your health care.