Nominated by: Cecilia Chavez

I feel Cristal is very deserving for this award. She does so much more than what people realize. She is an amazing lead and I know I can go to her for any support and guidance. She gets put under a lot of pressure and she is always able to get through it with a smile on her face. She is not one to ask for help and is very appreciate when it is given. She has amazing work ethic and I am glad to be working with her. 

Nominated by: Silvia Santana

I would like to nominate Cristal Otero for the Mariposa award. I have had the pleasure of working alongside Cristal for many years. She is incredibly knowledgeable in what she does and has been instrumental to the billing team. Anytime I have needed her assistance with patient accounts, billing questions, or just to show me where to find something, she has always been very willing to help. There was one time that it was after her clock out time and I needed help as I had the patient on the line and she said “It is never too late to help”. From sitting next to her, I have also heard how she explains the billing world to patients. She is kind and ensures she is explaining it in a way they understand (Insurance is confusing). In the past six months, she has walked me through the billing and adjustment process for our prenatal charges and answers any questions for me when I am in doubt. For these reasons and many more I might have missed, Cristal is my nomination for the Mariposa award.

Nominated by: Trista Rhoads

Cristal’s efforts on a daily basis is admirable. She never shines away from a challenge ( and we have had some recently) but accepts it gracefully, and on a daily basis she takes personal initiative to accomplish tasks. She always manages to be on top of her daily duties and is still able to train staff, without missing a beat. I can’t count how many times I have gone to Cristal with a question, and she would giggle (so infectious) and say “Of Course” or “Let’s take a look”; Cristal is always willing to help anyone who may be needing it, with a smile on her face. She makes team members or patients feel comfortable and at ease.  She is outstanding with the work she does, the relationships she builds and I am so blessed to have such an amazing person on the billing team.

Nominated by: Wendy Flottmeyer

Cristal has been with the billing department for almost 7 years.  She is one of the quickest, most intelligent women I have been around.  I can give her a project, and she figures out the how/why and when without much direction from me.  She works with Medicaid’s 3rd party audit on a monthly basis with determination and panache!  Our billing team shines on a monthly basis in large part because we have one stellar team member.  I want everyone else to know how lucky we are!


SB20-215, Health Insurance Affordability Enterprise:C. Kennedy | J. McCluskie; D. Moreno | K. Donovan
On July 6, 2020, United States of Care (USofCare) celebrated the Colorado Health Insurance Affordability Enterprise (SB20-215) being signed into law by Colorado Governor Jared Polis. The bipartisan legislation expands access to more affordable health insurance in Colorado by stabilizing the health insurance market. Read more

SB20-212, Reimbursement For Telehealth Services:

 S. Lontine | M. Soper; F. Winter | J. Tate
Concerning reimbursement for health care services provided through telehealth, and, in connection therewith, making an appropriation. Read more

HB20-1236, Health Care Coverage Easy Enrollment Program:S. Lontine | P. Will; J. Tate | J. Bridges

The act creates the Colorado affordable health care coverage easy enrollment program (program) for the purpose of leveraging the tax filing process to connect uninsured Coloradans to free or subsidized health care coverage through a health care coverage affordability program, which includes medicaid, the children’s basic health plan, or a subsidized health benefit plan, or other creditable coverage. 
Read more

SB20-033 Allow Medicaid Buy-in After Age 65:Tate / Fields; Lontine
The act directs the department of health care policy and financing (department) to seek federal authorization to expand the program to include individuals in the work incentives eligibility group, which is defined, to match federal eligibility criteria, as individuals who are age 65 years or older with a disability who, except for assets or income, would be eligible for the supplemental security income program. The department shall submit necessary state plan amendments to implement the program and must implement the program by July 1, 2022. Read more


This month’s award goes to Dr. Chris Tonozzi

“I have had the pleasure of working with Dr. Chris Tonozzi for the past 20 years, and I want to nominate Dr. Chris Tonozzi for the Exemplary Care Award. He recently had a patient that tested positive for HIV. I was so impressed how he handled this very sensitive diagnosis. He first called the patient and I could hear in his voice great kindness and concern. He later that day had the patient come to the clinic. Chris first saw the patient and then had every department ready to meet with the patient. A stream of people went through the room from behavioral health to care coordination giving great resources and care to the patient. Watching this incredible orchestrated care made me proud to be part of MFHC and a colleague of Dr. Chris Tonozzi.” -Jenny Lang, FNP, Chief Medical Team


This month’s award goes to Veronica (Roni) Morales

“Roni has shown extraordinary resiliency in a time where things are changing rapidly in Care Coordination and all of our clinics. She is working tirelessly as the default go to leader for the day to day tasks of the Care Coordination Team (CCT). She didn’t hesitate to asses the complex problems that have been ongoing with workflows, contracts with outside companies, and integrations with clinical teams, but instead has leaned in to figure out what improvements we can make as Care Coordination turns the page into a new era. I appreciate her diligence and communication, and am grateful for her friendship in such a potentially nerve-wracking time. Thank you for all you do Roni!” – Dr. Anneliese Heckert

“I believe that Roni is the most deserving person for this award. Roni is very hard working and is an extremely dedicated supervisor. Roni always goes above and beyond for patients, co-workers and loved ones, even with nothing in return. Since joining MF, Roni has been nothing but supportive and an amazing leader. Roni does not shy away from advocating for what is right and what is moral. Roni always speaks up and speaks her mind, and this trait is what makes her such a unique supervisor and person. She always comes to work with a positive attitude and good vibes! I have learned so much from Roni in just a few months and her leadership makes for a great, happy work environment. I could not have asked for a better supervisor.” -Melisa Sanchez


by Dr. Maria Roques

My passion for medicine started when I was a child. I come from a long line of family physicians. I completed my training in Pediatrics and Neonatology at the La Fe University Hospital in Valencia, Spain, where I worked as an attending Neonatology Physician for two years. After completing Pediatric Residency in Florida and Colorado, I provided pediatric care at Denver Health from 2010 until I joined Mountain Family Health Centers in January 2020. I have a special passion for newborns, which is why I started an Outpatient Lactation program at Denver Health that is currently expanding to other clinics within their network. 

I was delighted to join Mountain Family Health Centers earlier this year and to provide pediatric care at the Glenwood Springs clinic. As a pediatrician bi-lingual in both English and Spanish, I treat newborns from birth to age 18. 

One of the most unique items that I appreciate about Mountain Family is the population that we serve. I love helping underserved populations and low-income people, giving them the treatment that they deserve without regard to ability to pay. With my background, I understand both the American and Hispanic cultures, which helps me develop meaningful relationships with parents and children. 

It’s all about generating trust and creating ongoing relationships. First, I like to connect with the children and comfort them while at the same time reassuring the parents. These connections build the basis for taking good care of the children and promoting health.   

During this time with the COVID-19 pandemic, I am taking care of children both via telehealth and in the clinic. Recently, I treated Nicolas, age 7, who had hives, which I observed remotely via telehealth on a video-screen. Seeing how the patient looked gives so much information. As it was a telehealth visit, I first interacted with his mother. Then, I directed my questions to Nicolas. I suspected the hives were related to COVID-19, but the patient could not be tested to verify that. I decided to schedule a visit with them face-to-face in the Glenwood Springs clinic. With close follow up and treatment, the patient’s hives have now gone away. 

I encourage our communities to continue receiving vaccinations and well-baby or well-child physicals at Mountain Family. We have appropriate protective gear and always ensure that our patients have masks. As we safely re-open our clinics, we welcome your children and you. As you know, it’s “Our Family, Taking Care of Yours.” 

If you wish to schedule an appointment for your child, please call 970-945-2840. 

To make a gift to help support pediatrics and integrated medical, behavioral, and dental care, please click here. Thank you for your consideration and support of healthy families.  


Your gifts are having an impact

Mountain Family Health Centers wishes to celebrate our federal, state, and local partners along with generous individuals who have made gifts during this exceptional time with the COVID-19 pandemic. 

Every gift has made a difference. Grants and donations are helping Mountain Family address a variety of evolving needs related to COVID-19, from acquiring more Personal Protective Equipment to increasing our medical and mental health telehealth visits, to increasing our pro-active outreach to our patients by telephone and in our clinics. 

We are deeply grateful to have received funding from a variety of sources. The SBA Paycheck Protection Program and the CARES Act stimulus package have made a vital impact on our ability to continue serving 21,000 patients. We salute two funds and philanthropists from the Aspen Community Foundation that have made significant grants, including the 2020 Rescue Fund and the Marx Family Advised Fund. We have received a gift from the City of Glenwood Springs to support a new School-Based Health Center which will open in Glenwood Springs this coming fall. Generous grants have been made by The Colorado Health Foundation Relief Fund, Caring for Colorado, the Colorado COVID Relief Fund, the United Health Foundation, and the El Pomar Foundation. We are also deeply grateful to the numerous individuals, families, and patients who responded to our online appeal featuring MFHC Family Nurse Practitioner Jenny Lang and one of her patients. 

Investing in Mountain Family through a gift goes a long way to help us care for over 21,000 patients in Pitkin, Eagle, and Garfield counties. Join many who have made a significant difference for us especially during this pandemic by making a gift here

The health of our communities and taking care of all patients, regardless of ability to pay, is our number one priority. We are so thankful for your support and generosity.


by Dr. Stephen Glass

When I was first inspired to become a dentist in high school, I never imagined that I would be doing tele-dentistry during a time of a pandemic.  Now leading our dental team at Mountain Family Health Centers, I have had first-hand experience in this new way to deliver care to our patients. 

After completing dental school at Virginia Commonwealth University, I moved to Colorado to work for Mountain Family and care for underserved populations.  To protect our staff and patients, during the COVID-19 outbreak we have shifted our care to tele-dentistry while still treating urgent and emergency cases in our Rifle and Edwards clinics.

Recently, our dental team was able to take care of Jose both through tele-dentistry and an in-person visit.  I consulted with Jose, age 30, in the comfort of his own home via video-chat. It was nice to evaluate him at home according to his schedule. He was able to show me the spontaneous bleeding in his gums.  At that point I knew I had to refer him to our clinic in Rifle where Estela Lujan-Ortiz, one of our hygienists, helped him. 

Our team, including four dentists and five hygienists, stands by ready to assist you.  To make a tele-dentistry appointment or to receive urgent care, please call Mountain Family at 970-945-2840

We look forward to best serve you and hope to return to normal operations soon.  Looking ahead, we are enthusiastic to open school-based dentistry centers in Basalt, Carbondale, and Glenwood Springs in the fall of 2020. 

If you wish to make a gift to support our work, please click here.

Working together, we will get through this time and bring healthy smiles back to our patients’ faces.


Dear Patients & Partners, 

Our communities on the Western Slope need us more than ever, and we are on the front lines. We are in this together, and Mountain Family is here to help.

After studying at the University of Pennsylvania to become a certified nurse midwife and at the University of Colorado to become a family nurse practitioner, I never thought that I would face a pandemic like COVID-19. Having worked at Mountain Family Health Centers for the last 20 years, I have witnessed first-hand the dedication of our staff to our mission and now to the battle against the coronavirus.

We provide high quality, integrated primary medical, behavioral and dental health care, with special consideration for the medically underserved, regardless of ability to pay. Serving over 21,000 patients in Pitkin, Garfield, and Eagle counties, recently, for the safety of our patients and our staff, we have transitioned to telehealth.

Through telehealth, we can continue to provide primary health care services in a manner that reduces the risk of transmission of COVID-19. This allows a patient to see and speak with a provider – a physician, a physician assistant, or a nurse practitioner – from the comfort and safety of home. To make a telehealth appointment with your medical, behavioral health, or dental provider, call Mountain Family at 970-945-2840.

And, to help us protect as many people as possible from acquiring COVID-19 and assist those recovering from the coronavirus, will you please make a gift today? 

Every gift helps. Your donation will help Mountain Family address a variety of evolving needs related to COVID-19, from acquiring more Personal Protective Equipment to increasing our medical and mental health telemedicine visits, to increasing our pro-active outreach to our patients by telephone. 

With telehealth, patients can speak with medical or mental health providers via video chat and/or telephone. We are assessing upper respiratory symptoms for the coronavirus either over the phone or video and referring patients if needed to one of the respiratory clinics for testing.  For select patients, we are also conducting drive-up primary care curbside visits at our clinics in Basalt, Glenwood Springs, Rifle, and Edwards where patients are treated in cars or in a tent.  

After screening for upper respiratory symptoms, we have the potential to bring patients into the clinic. That way we can provide necessary primary care services such as a well child check under the age of 2 for vaccinations. We want to make the clinics a safe place for patients and reduce the risk of transmission.

I wanted to share a moving story about one of my recent telemedicine visits. David, a Roaring Fork resident who is age 38, is living at home with his parents who are both positive for COVID-19. When I visited with him and his mom on the video screen, I was able to assess that David was improving. I encouraged David to eat and to drink to recover from the coronavirus that he likely has. David, for the first time in days ate a sandwich, drank some fluids, and smiled. After my words to him, his mom said he had not smiled for days! The beauty of this visit is in my heart, seeing David take the first steps to recovery.  

Together, we will get through this extraordinary time and fortify our communities, one patient at a time. Thank you for our partnership and your generosity. 

Jenny Lang

The Department of Insurance approved an emergency Special Enrollment period thru Friday, April 30th, to help as many people as possible protect their health and safety during the COVID-19 outbreak. What does this mean? This means that individuals who are currently uninsured, lost their insurance or will lose their insurance can apply for assistance through Connect for Health Colorado. Mountain Family Health Center’s Enrollment team is ready to help with the enrollment process.

Call at 833.273.6677 to get enrolled today.


Estimados pacientes y socios de Mountain Family Health Centers,

Estamos dedicados a brindar el mejor y más efectivo tratamiento a nuestros 21,000 pacientes en los condados de Garfield, Eagle y Pitkin. Siguiendo nuestra misión, brindamos sistemas integrados de atención médica, salud mental y salud dental de alta calidad en las comunidades a las que servimos, con consideración especial para los que no cuentan con los servicios médicos y sin seguro medico, independientemente de su capacidad de pago.

En luz de la rápida evolución de la pandemia de COVID-19, queremos informarles que estamos aquí para ayudarlo. A partir del jueves 19 de marzo, puede acceder a su proveedor médico o proveedor de salud mental de Mountain Family a través de video chat y / o consultas telefónicas. Este nuevo modo de atención se llama “telesalud” y le permite ver y hablar con su proveedor desde la comodidad de su hogar.

Para hacer una cita de telesalud con su proveedor médico o proveedor de salud mental, llame a Mountain Family al 970-945-2840.

Según el Dr. Chris Tonozzi, “Las consultas telefónicas y de telesalud son ideales para los pacientes. El sistema está centrado en el paciente y es propicio para mantener a los pacientes en casa. Es conveniente y eficiente. Protege a los pacientes, los trabajadores de la salud y la comunidad de la exposición al COVID-19 “.

El proceso de telesalud se inicia llamando a MFHC al 970-945-2840 y solicitando una consulta. Usted, como paciente, necesitará acceso al correo electrónico y a un teléfono mobil o computadora (habilitado con una cámara de video, micrófono y altavoz) para consultas de “telesalud”. Al hacer la cita, recibirá un correo electrónico de Mountain Family confirmando la cita y explicando cómo conectarse. A la hora de la cita, se conectará a su computadora o teléfono mobil y se encontrará cara a cara con su proveedor médico o proveedorde salud mental.

Como aconseja el Dr. Tonozzi, “Nuestros pacientes podrán quedarse en la comodidad de sus hogares, y aquellos que estén saludables se librarán de la exposición al COVID-19 por parte de aquellos que estén enfermos. Estamos entusiasmados de estar entrando en esta nueva fase de atención médica para tratar mejor a nuestra comunidad. También podemos evaluar otras enfermedades a través de consultas de telesalud, incluidas enfermedades crónicas como hipertensión, depresión, y ansiedad. Podemos surtir sus medicamentos necesarios. Podemos abordar otras preocupaciones como erupciones cutáneas (sarpullido), infecciones urinarias y planificación familiar “.

Para programar una consulta virtual de telesalud o salud mental con su proveedor de MFHC, llámenos al 970-945-2840. Si la telesalud no es una opción para usted o sus necesidades, llámanos al 970-945-2840 para hablar con nuestras enfermeras y programar una consulta telefónica tradicional.

El enfoque de Mountain Family es reducir la propagación del Coronavirus, proteger la infraestructura local de atención médica y atender a las personas más vulnerables de nuestra comunidad. Asuma la responsabilidad personal de ayudar a detener la propagación de COVID-19  practicando acciones de higiene personal para proteger a los demás.

Le recomendamos firmemente que practique el distanciamiento social y que minimice las interacciones sociales innecesarias en los condados de Eagle, Pitkin y Garfield.

Para obtener recursos sobre COVID-19 del Departamento de Salud Pública y Medio Ambiente de Colorado (CDPHE), visite:

Centros de Control y Prevención de Enfermedades Link:

Para obtener recursos de nuestros socios locales de salud pública del condado, visite:

Salud Pública del Condado de Pitkin

Salud Pública del Condado de Eagle

Salud Pública del Condado de Garfield

Departamento de Salud y Medio Ambiente de Colorado Link:

Una de las mejores maneras de ayudarnos ahora es hacer un donación para ayudarnos a abordar la pandemia de COVID-19. Si está interesado en donar, por favor done aquí.

Estamos agradecidos por nuestros pacientes y deseamos compartir las palabras de un paciente reciente que dijo: “Aprecio a todos en esta organización y todo lo que Mountain Family hace porque estamos todos juntos en esto, y todos vamos a superar esto juntos.”

Estamos aquí para cuidar de usted y su familia como lo hemos hecho durante los últimos 40 años. Juntos, esperamos apoyar a comunidades saludables y vibrantes y a las personas necesitadas. Gracias por su colaboración con nosotros.


Ross Brooks, Director Ejecutivo

Mountain Family Health Centers is a 501(c)(3) nonprofit Federally Qualified Health Center


We improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all.

(general questions only)
1905 Blake Avenue, Suite 101
Glenwood Springs, CO 81601