FAQ’s

Can I see a provider today?
What if I have no insurance?
How do I qualify for discounted services?
What if I am unable to pay today?
Do you take credit cards?
What insurance do you accept?
Do you accept Medicaid and Medicare?
Can I speak to a provider directly?
Can I speak to someone about my bill?

Can I see a provider today? Top

For acute care (sickness, minor injury), yes. For well checks, immunizations, and chronic health conditions, appointments are preferred.

What if I have no insurance? Top

You have two choices: 1) You might qualify for a discounted sliding fee program based on your income, or 2) You can self-pay, in which case you will be expected to provide a $60.00 down payment toward your bill for the full cost of your visit. See our Un-Insured Information page – Click Here

How do I qualify for discounted services? Top

If you do not need to see a provider today, we will schedule an appointment in the near future to determine if you are eligibile for Colorado Indigent Care Program (CICP) program for adults. CICP is a discount program with co-pays between $7.00 and $40.00. It is not insurance but will help with your visits here and an in an emergency situation at Valley View Hospital. The program will pay retroactively back 3 months and may help you with your balance. If you need an appointment today, we will have you come in early to meet with our intake professionals and they will try to get you qualified right away.

We also offer Medicaid/CHP+  for children under the age of 19 or for women who are pregnant. In order to qualify for this program you must reside in Colorado. The address reported on the Colorado Public Health Insurance for Families Application must reflect Colorado residency. You must bring paystubs from the prior month of application. One paystub will suffice if that is all you can supply but it has to be for the prior month to your application. Bring your origianl birth certificate, social security card, and any school ids. VERY IMPORTANT – these cannot be copies and must be original documents. Proof of pregnancy from a doctor’s office for those claiming pregnant.

It is worthwhile for you to find out if you qualify for any of these programs. In addition to discounted provider services, you may qualify for discounts on medicines from our in-house pharmacy.

Please contact our Intake Specialists at  970-945-2840to set up an appointment and obtain applications.

What if I am unable to pay today? Top

We ask that patients pay their copay (for insured or on sliding fee) or a $60.00 down payment (for self-pays) at the time of service. WE have payment plans available as well as a 30 day “Self Declare” program which will limit your personal payment liability for acute (not wellness or immunizations) visits if your household income qualifies for this. If you are unable to pay in full or make a partial payment, you can still be seen for acute care.

Do you take credit cards? Top

We accept Visa, Master Card and debit cards.

What insurance do you accept? Top

Aetna, BCBS, CEBT, Cigna, Choice Care-Humana, MMA, PHCS, RCI, RMHMO, TriWest/Tricare, and United Health.

Do you accept Medicaid and Medicare? Top

Yes, these are welcomed at Mountain Family.

Can I get my prescription refilled today? Top

There is a 24 to 48 hour refill policy. Our policy is to have the pharmacy call us for the refill.

Can I speak to a provider directly? Top

Our protocol is to give your message to the provider’s nurse, who then passes the message on to the provider. Due to busy schedules, it may take time for you to receive a call back. Call backs are made between patient visits, at lunch, or by the end of the day.

 Can I speak to someone about my bill? Top

Yes, we have both English and Spanish speakers who can help you with billing questions. Do not hesitate to call if you have a question 970-945-2840.

 

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